No credibility whatsoever

I am writing to express my utter disappointment and frustration with Woolworths Financial Services regarding the ongoing issue related to my Woolworths Store Card application, submitted on 18 May 2025. Despite multiple follow-ups, including calls on 26 May, 28 May, and 6 June, and a visit to a physical store, my issue remains unresolved. During my most recent call, I was informed that there was no need for me to visit the store again, as the issue would be handled directly from your end.

I understand there is an error with the application, and I have been assured that the IT department would resolve it within 2-3 days on each occasion. However, no progress has been made, and I have not received any further communication or updates from your team.

The lack of follow-through from the IT department, combined with the failure to provide timely updates or resolutions, has left me dissatisfied. Based on Woolworths as a brand, I expect better service.

I trust this matter will receive your immediate attention.

Sincerely