no correspondence led to arrrears

I went to the Maponya Mall Woolworths on Friday the 7th to purchase some things.To my surprise the credit amount I had was reduced,my account was now in arrears I wasn't aware of.<br> When I enquired I was told the reason for my problems was due to non payment.<br> I honestly wasn't aware of all of this as I do not even receive any correspondence from Woolworths anymore<br> The last time I made payment was in November last year and the cashier that assisted me advised me that my account was ok,I didn't even need to pay it.<br> My query now is my credit of over R3000,I would like for it to be reinstated ,I don't mind paying whatever is due and I would also like to receive statements going forward.<br> If you look at the history of the account,I wasn't a slow payer and I wouldn't skip payments,the issue started when I stopped receiving statements or SMS notifications.<br> incorrect information by one of your employees led to my account bring on arrears and me being humiliated by being turned back.<br>