No communication

i want to settle my woolworths instore account for the past 2 weeks. I contact MBD which i contact 3 different numbers and finally after holding for a consultant after 45 minutes some one told me they cant help me with the balance but for the VISA i can send an email to Achmat which i did. Todate no reply on the sunday i decided i had the money lets pay R3000 so long on the account because i had the money. No call on the Monday, i contact WFS on last week Tuesday and an agent try to assist me by doing a telecon between me and MBD after 30minutes the agent at WFS told me if i can hold because she has other calls to handle as well after another 30minutes i had to disconnect because i am at work. i waited maybe someone will answer my email or call me. No reply I send an email to WFS on 2 April 2019 and advise them and cant they make contact with MBD and give me the necessary information because i want to pay me debt, to date no reply from MBD and woolworths however they can list my name at the credit bureau. i want to settle but no one want to give me amounts. must i pay for the year and just think i still owe them or should i stop pay cause i owe nothing,