NO CLIENT SERVICE AND HELP TO RESOLVE MATTER

We are under debt review, and suddenly our personal loan ( ********** ********** 64) was re-instated but we were not aware of and why, our monthly pmt are debited from our account monthly and gets distributed to our debt. Woolworths was missed 1 month by our debt consultants not by us, we have been paying monthly. Woolworths directed us to various directions with no assistance from consumer friend, collection centre to blake attorneys. Consumer friend could not assist and refer us to collections, collections referred us to blake. On the 23rd of Nov 2016 ********** were going to give feedback after discussing this with Woolworths. We also complained with NCR, but woolworths is not responding. Our debt consultant settled the small amount R 622-00 after this we were credited this amount and Woolworth re-instated our account and now owe R 11 000-00 odd. We have proof of all the documents and was also emailed to all the above mentioned and we paid monthly our debt review payments by debit order. No one is willing to assist via numerous phone calls been directed to various different departments and NO ONE responds to emails. Not consumer friend, collection centre not blake. Is there anyone that can please help us in getting this resolved.