No Card yet - - three weeks later

My mom ordered a new card on 24 October, the card has not yet arrived at the store. E-mails are not answered. We were told on Friday it would arrive on Monday or Tuesday this week and still nothing. I called customer services again this morning and was told I would be provided with feedback as to why we still have not got the card. and still waiting. Woolworths Customer Complaints read the mails and just simply ignored us.