No Assistance in Changing Banking Details for over a week

I have been trying too change my Bank Account Number for over a week. Every time I call Customer Care I hang on the line for different people only to put me on hold. This is an exhausting and frustrating experience. The debit order will now bounce due too staff not being able to amend Banking Details. They making me feel like I am going for an Operation and they need blood to save me. Change the Process to make us the consumers lives easier. Employ people that want to help and yearn for the passion too assist. I've been on hold for 45minutes.

I have been emailing my documents to *** to no avail. I do not receive an automated response or acknowledgement. I call the customer care line and they tell me there is nothing they can do.

I have been a customer for years please don't make me take my business elsewhere.

Simplify the process. I use my airtime holding on and still don't receive help.