NO ASSISTANCE FROM WOOLWORTHS EMERGENCY ASSIST

i HAVE WOOLWORTHS INSURANCE FOR CAR AND PERSONAL AND WILL BE PAYING 2200 PER MONTH FROM 2019. i GOT STUCK WITH MY CAR IN ST. LUCIA KWAZULU NATAL ON TUESDAY 18.12.18. I CALLED EMERGENCY ASSISTANCE. I NEEDED MY CAR TO BE TOWED TO MY HOME IN JOHANNESBURG . THEY SAID MY FREE TOWING WAS ONLY TO THE NEAREST NISSAN DEALER. I GOT A QUOTE FROM THEM FOR 12500 TO JOJANNESBURG . THEY HAD NO MECHANIC TO SEND OUT NO HELP AT ALL. I DECIDED TO TAKE A CHANCE AND DRIVE THE CAR TO THE KING SHAKA AIRPORT WHERE WE WOULD HAVE TO TAKE A PLANE BACK TO JOBURG. I HAD THE CAR TOWED FROM THERE ENTIRELY AT MY COST. I CANNOT GET ANY ONE AT WOOLWORTHS TO UNDERSTAND WHAT I AM ASKING, AND THAT IS WHY DID I HAVE TO PAY FOR THE WHOLE COST OF THE TOWING. THEY KEEP PUTTING ME THROUGH TO THE SERVICE PROVIDER. I FOUND OUT THAT OTHER TOW COMPANIES WOULD HAVE COST 9800 . SO WHY ARE THE OUTSOURCING THE MOST EXPENSIVE. THERE HAS BEEN NO ASSISTANCE FROM THEM WHATSOEVER . I AM FURIOUS. OVERSEAS IF YOUR CAR BREAKS DOWN YOUR INSURANCE WILL TOW IT TO WHERE EVER YOU GO. I SHOULD HAVE JUST CONTACTED A TOW COMPANY ON MY OWN. I NEED ANSWERS . ACCORDING TO MY UNDERSTANDING THEY HAVE CONTRIBUTED NOTHING TO MY INCIDENT.