No action by Customer Services

Found 3 pieces of glass in my mouthful of lasagne. Sent Woolworths Customer Services an email & picture & after 72 hours including another follow up email I still hadn't even received an acknowledgment of my emails nor an apology. I had asked them to alert their customers & stores of the batch number so as to recall the product but clearly Woolworths do not consider glass in their meals serious enough to action a response.... I eventually got a rather generic response asking for my address & number as someone was going to contact me to collect the glass however 4 days later & still no call... I was also asked to send pictures which I had already attached to both emails so clearly my emails weren't read properly. Totally shocked & disgusted at the total lack of service from their so called Customer Service department & also how they don't take glass in their food as a serious & dangerous matter. So much for quality control!