No accountability and no response to complaints

So R2 987 worth of goods ordered and paid for from Woolworths online were supposed to be delivered today between 10am and 1pm. By 1:30pm my package had still not arrived and I phoned the online helpline who proceeded to track my order and phone me back. Only to be informed that their courier company had not received the packages yet so I would only recieve my order on Monday. Que my dismay, as this was goods for my spare room in which the in-laws will be staying this weekend. When asked what my options were as far as collecting from a store or lodging a complaint, I was informed that a supervisor will phone me- well I'm still waiting... My husband also phoned and was informed that they will get in touch with their online department and get back to us- still waiting... No warning that the delivery will be late and no solutions offered and no follow-up or customer care. Very disappointed.