Nightmare at Woolworths Canal Walk

I am appalled by the service received at Woolworths Canal Walk, their Cosmetics / Fragrances department. I had received a perfume for a gift wanting to make an exchange - the product still had a sticker on, I did not want my money back, simply a refund on a gift card. Natasja and other consultants had gaslighted me into thinking the product was bought at Edgars. After Nastaja had told me that there were no managers, she then said she spoke to Kevin, the store manager. A consultant at Edgars further confirmed that it was bought at Woolworths. I’m an ardent customer of Woolworths, but after not only being dismissed (in such a rude manner) and still continued to be indoctrinated that the product was not purchased at Woolworths, I’m absolutely appalled and will stop my patronage.