Nightmare account

<p>I am a Woolworths customer for many years. Butwhat is now happening borders on a nightmare. I had account that I paid up with my old adress that my ex wife took over in 1999. I opended a new account and both of us paid regularly on a monthly basis. I downloaded the Woolworths app to my phone some months ago and was going on as normal paying all my dues. Since November my app showed amounts that I did not recognised. I querried it with Woolworths and they told me I have two profiles, the old account, and the new account. To my schock i discovered now that they are now debiting this account with up to R5000 that neither my ex or I have any knowledge about. Where she used to pay R250 per month, its now R644. Two amounts have been debited, R1956 in Jan and R3126 in December. No explanation or warnings. They dont reply to my querries either. Just phoned and said I have to close the old account of which my ex is due for just over R2000. </p>