Never Using Your Online Shopping Again

<p>I placed an order(o3****7551) as a birthday present for my mother to be delivered yesterday, and advised that I would like it all delivered together. I paid via cheque card, was given a final total for the order and the funds were reserved in my account. I received email confirmation of my total order, homeware + flowers + one delivery fee.</p> <p>I was then charged the homeware + delivery of homeware fee separately to the reserved funds a few days later and received an email with the breakdown on the homeware + delivery fee. I then received an email yesterday for the flowers with a substitution made + delivery fee. I still have not actually been deducted for the flowers, but I am almost double the amount of my full order down in my account due to you deducting the homeware + delivery amount only straight from my account and not the reserved funds.</p> <p>After phoning your customer care line twice and getting disconnected twice and wasting my airtime, I sent a complaint email to Shop@woolworths and received an explanation of how it is the risk you take when using a cheque card that the funds will not automatically reverse (maybe if you deducted the correct amount and didn't split one order into two even though you still have it under one order number this wouln't be the case) and that I was not charged twice for delivery fees because they come from separate departments. The amount I had agreed to pay was for one delivery fee for all items and I ticked the box on your website saying to deliver all items together. You cannot change your mind afterwards because your logistics between departments are not up to scratch. I also have never had an issue with reserved funds being a problem before and I have shopped online on different platforms numerous times. The person who emailed me also said she would need my card number in order to reverse the charges and asked for a convenient time to call me. I am not going to email my card number to anyone as I think this is an inherently stupid thing to do nowdays, and surely the card payment should also be linked to my order on your system? I also have not heard from her as of yet despite saying that anytime was convenient, ie you do not have to wait until lunchtime to phone me. I think it is shocking that Woolworths seems to think they can deduct money outside of their reserved funds and add on costs and are techically currently holding almost double the amount of money that they should be. Please either refund me the amount deducted from my bank account, and then take your reserved funds as agreed upon when I initially placed the order, OR, release the reserved funds back to me and deduct the outstanding amount for the flowers minus the wrongly added delivery fee. Please contact me ASAP regarding this.</p>