Never use Woolworths online

Worst online shopping service ever.

14/07/21: Goods to the value of R4992.45 purchased online on the and delivery date assigned was 26/07/21.

22/07/21: Called customer service to ask if I could edit my order but I was informed that my order was cancelled by Woolworths because they are not delivering in my area. They insisted that I was emailed about this but this is a total Lie. They said that since I called they will request for a refund. Imagine what theft…they take your money ..cancel your order and silently wait until you finally call them to ask what’s happening and ONLY then will they request a refund..if they canceled the order on their side , why was my refund not processed or requested automatically..*******. I was told to wait 3-5 working days to get my refund.

28/07/21: called call centre again only to be informed that they have not called my bank as yet to tease the funds..I was told that they will do this and call me back to confirm which was another Lie. I was then told that I need to wait up to 14 days for my refund.

2/08/21: I am still waiting to be refunded my R4992.45. Their call centre is by far the WORST that I’ve ever dealt with, people have no consideration, and aren’t willing to assist at all..need I mention the fact that you need to listen to a long list of lies about their promised services before you finally get through to anyone..only to find that they cut you off and redirect you to this message all over again which you need to spend about 3-6 minutes of listening to before getting through again.

This experience has been a big nightmare and I will definitely not recommend anyone using their services. It’s pathetic and are just there to snatch your money and increase your stress. I hope my message helps anyone out there that is considering ever using their service.