Never use Woolies Dash

So after you only responded to my order at 17:48pm, after it should have been delivered by 17:00, you STILL charge me a delivery fee of R35?? I could not view any progress on my order via your App - I supposed it was faulty AND was on hold with your contact centre for almost an hour and the line was dropped. Really disappointing service and not living up to the standard of service expected off Woolworths. I will never use your App again!