Never expect any service from Woolworths!!!

I've had an ongoing complaint with Woolworths for over the last month. I've reported the complaint twice online to their customer service site and to date NO RESPONSE. I had ordered items online which were not out of stock on line, on delivery I got FLAVOURS ALREADY ORDERED FOR, but not 1 specific flavour I had wanted. no problem I accepted that. then I went on to visit over 4 to 5 stores and not a single store had the flavour I was looking for these being all big chain stores. only to see the advert over and over again all over town. then I placed the complaint on their website. A store manager called me and asked me to go to a store that's almost 50 km away from where I stay. why can't their highly efficient online store get the stock from them and deliver it to me if they had stock??? when I asked that I got no response. I've send through a second complaint and Woolworths stays quite. no response no timeline on when this will be address. Woolworths is truly not worth its service. the absolutely high prices to the average stores yet the ridiculously poor service.