Never considered using WOOLWORTHS Online shopping. NO support when order goes missing

Online shopping order was to be delivered today. As it’s past my delivery time slot, I went to the tracking link on the SMS received this morning. It showed my order was delivered. As I didn’t receive my order, I phoned your Online call center. Agent Leeroy kept on insisting it could have been left by the security. After explaining to him 4 times it’s a complex without security he kindly put the phone down in my ear - very professional! During the call, I asked him what now as I don’t have my order. Apparently neighbors can sign for MY purchase I PAID FOR... Horrific shock to find out that that’s the kind of deal you have with DSV. I asked him who needs to follow up on my missing order. Apparently that’s my issue to sort out! Needless to say, I’m still waiting for my delivery - no help whatsoever from you call center. I need explanation as to why DSV didn’t even considered PHONING me when they were here or followed the instructions on the order to dial our unit number at the gate which comes to my phone.