Never again!

After much deliberation, I thought I'd give Woolworths Online Shopping a try. What a mistake! Firstly, they did not have all the items I ordered, and I had to make do with substitutes. Secondly, not all the items were delivered. And that is where my woes started. Here is my disappointing journey with them. Thursday, 7 Dec 2017: Placed online order, to be delivered on Tuesday, 12 Dec. Tuesday, 12 Dec: Received most of the good delivered, but not all. Wednesday, 13 Dec: Email to WW online, listing the items not delivered. Same day email reply from WW - they tried to make contact with the online department, but it was closed for the day. Thursday, 14 Dec: Email from WW sent email - ask for a list of the missing items. Email to WW - I already sent them the list in my email of 13 Dec. I nevertheless sent the list again. Friday, 15 Dec: Email from WW - do I want the items redelivered or a refund? Monday, 18 Dec: Email to WW - request refund Thursday, 21 Dec: Email to WW - when can I expect the refund? Tuesday, 9 Jan 2018: Follow up email to WW. Thursday, 11 Jan: Email to WW - ask for response. Same day phone call from WW - they have a system problem that needed to be resolved before payment could be made. Thursday, 18 Jan: Email to WW - refer to telecon on 11/1; ask when system issue would be resolved. Same day response email from WW - system issue resolved. Tuesday, 23 Jan: Email to WW - when will I get the refund? Wednesday, 31 Jan: Email to WW - when will this be finalised? Thursday, 1 Feb: Email from WW - the issue is with the store now, who has been requested to provide clarity with regards to my order. Advised that they would get back to me as soon as the store provides tangible feedback. I have now lost what little patience I had left. Please warn everyone against ever ordering anything from Woolworths Online Shopping.