Negligence

I went to Woolworths East Rand Mall to return an item and was told they can’t give me cash but have to reverse the money into the Cheque card that I used after attempting to reverse it. 2 days later I saw on my statement that the money was instead debited from my account. When I went back to the store I was told to draw a statement and there is no Standard Bank inside that mall. I just had a newborn baby whom I had to leave doing up and downs as they were failing to assist me. The Cashier who did this error is Paballo Ramusi