Nearly 2 weeks and still no answer

<p> ********** 2- ********** 34</p> <p> </p> <p>On 11 May I sent an online product enquiry. I received an email confirming that Woolworths would respond. I sent 2 follow up enquiries and on 22 May received an email that the query had been passed to the relevant department. This seems to have taken 11 days. Of course, it could be that my expectations were too high since the email of 11 May did not indicate how long it would take WW to respond. </p> <p> </p> <p>The email of 22 May did note that I should contact WW if they could be of assistance in the future. This is not particularly helpful since the present is what concerns me now! </p> <p> </p> <p>I fail to understand how it can take almost 2 weeks (and counting) to answer a simple query. </p> <p> </p> <p> </p>