Name still not cleared after sending Woolwoths the paid up letter in Jan 2020

My Wooloworths store card account was handed over for recoveries with Daly, I have settled the account in question more than a year ago, I sent the paid up letter from Daly to Woolworths in January 2020 and the Woolworths RESOLUTION TEAM (Sharon Nzuzo) confirmed receipt of the paid letter, said they would investigate and that it would take up to 21 days for the credit bureaus to update/ clear my name and then no-one came back to me with any feedback.

I called Woolworths customer care on Tuesday, the 7th of July 2020 and I was told that the account in question still has a block since I was handed over to Daly.

I was given an email address once again to send the paid up letter to *** (I decided to also include other departments) and till today no one has contacted me.

I also have a second account /credit card account with Woolworths, I’m so irate, disgusted and disappointed that I no longer want it and I feel that it’s unfair for me to continue making monthly instalments anyway when Woolworths is busy *****ing my name unfairly (for no reason), this is affecting my credit score with the Credit Bureau for no cause at all !

Account Number: ***

Kind Regards, Yethu ***