my Woolworths account is being disputed by TransUnion .

on the 02/10/2019 i was cleared from Octogen debt review who sent me a clearance certificate that was not certified i immediately sent it and all the paid up letters to TransUnion they requested i have the document certified and mail it back and so i did. 2. TransUnion advised me that woolworths gave me account number *** and on their system they have account number *** and they need Woolworths Financial Services to confirm both accounts to be mine and send them an instruction to close the account but even now between the 2 institutions i am not getting any joy and nobody is willing to assist me.