My HERO brand shattered!... Beyond disappointed!

The current service levels at Wooloworts at large is shocking!

Last Sunday, we wanted to purchase a jersey at country road, Eastgate. The EXPERIENCE WAS AWFUL, the staff could not help or get through to other stores to locate size etc. We set emotions aside and still drove to Rosebank to try our luck which worked to our advantage.

Upon visiting the food section, our frustration resurfaced with most advertised items on the current pamphlet sold out. More shockingly was there was no MILK at woolies! Once again we wrote it off to being a bad day.

Yesterday, I visited the new renovated campus square branch my second home the last 8 years. My irritation and frustration was exacerbated! The new team are not friendly, helpful and full of attitude! I looked for the advertised items and was told it was sold out, the store only received two packs! I then requested to set aside or order for the next day. The lady in charge was on lunch so I opted to return an hour later. Having chosen a few items, I requested to set them aside until I returned later.

My trolley and the clothes that I had taken an hour to select was returned by a ghost staff member., aside from the fact that it took more than half an hour to get any help from staff! all I got was EISH! Sorry!

Having placed the order yesterday, I looked forward to a call this morning but no luck so I called the store. Another set of frustrations and disappointments.... sorry, no stock was delivered was the excuse! My annoyance and irritation was vented to a staff manger who was to get the store manager to call. Hello and his designation was all I got and the call was cut.... this is now an hour ago... In the last 4 days I have frequented 3 stores, with a total of 6 visits and each visit became worst!