My experiance

In 2018 June 28 I lost my mom who had an account in woolworths retail store and she was buried on the 7 July 2018 right after the burial we went to all the retail shops she had accounts to inquire what to do since she Is no more ,they told us to bring documents like death certificate an affidavit and other papers for proof , we did as they asked and ask what do we do after we submitted they told us they will call us once they have process all the documents other retail did that ,but woolworths keep telling us they will call ,my mother paid all her accounts every month on time she was one of the good customers , we were doing all this at woolworths mall of the north , we keep on checking with them but with no luck and they told us to bring the same documents all over again for the2nd time saying the same thing that will call with no luck telling us the queue is long . Now for the 3rd time they asked for the same documents again I remember very well the first submission was on the 13 July 2018 soon after the burial we kept on waiting with no luck ,but with the other accounts we are long done with that .we kept on checking with them if it’s not me checking them it’s my sisters but now what bothers me is long after2years when we go there the account is handed over to the lawyers we can’t pay we should ask lawyers , we contacted the lawyers that’s when we were told what to do what not to , that’s when we go to woolworths Polokwane cbd to pay the account ,now my concern ,it was not our fold that all this took so long and Why did it take long we don’t no and again why was the account handed to lawyers , and before handing any accounts to lawyers you keep on calling the customer to pay but did they call no the customer it’s nomore .no one knows why when ever you ask ,but we had to pay the lawyers .i mean we could have refused to pay since the account holder is no more and since when does the deceased problems becomes the next person’s problems.its not that we didn’t want to pay but what was the reason to hand it over to the lawyers ?going to the store the sim was to pay and settle all my mothers debts ,but this was unfair to us after 2years that’s when they decided to tell us the account is handed over to lawyers.they told us to contact lawyers to make payment arrangements. I have never seen accounts been handed over to any family member after the account holder was nomore not even the husband is responsible for his deseased’s wife’s debts.what happens is totally wrong ,we wanted to pay but we were taken from pillar to post, is this whole thing fair?no