My Dad passed away and I cannot access my Woolworths store card for his Service today.

My father passed away suddenly and somewhere on my trip home I misplaced or lost my store card Spent over an hour trying to get my "virtual card" linked with no success, the store lady even called customer care and that lady also could not assist, asked for a physical temporary card and told they DON'T issue those. Later I called to lay a complaint and I was told Im in some "beta" testing on the app and it will be sorted by next week. My Fathers service is TODAY. I'm supposed to supply freah flowers, variety of cakes and foods and my store card was saved for these emergencies and now they cannot even help me. For such a large corporation it is an extremely poor outcome. Never again.