Multiple requests for settlement letters failed.

Horrible service received.

I requested a paid up letter on 2 January 2018 and have still not received it.

I requested it telephonically on 4 January 2018 and have still not received the letter.

I called WFS call center on 12 January to follow up and the consultant told me the two previous consultants I spoke to never requested the letter.

The last consultant promised that I will have a settlement letter by the end of the day. Unfortunately this was the third time somebody from Woolworths has disappointed me with poor service,lies and broken promises.

Really pathetic that I have to phone multiple times and send numerous emails for 1 letter.