****** in store

I went to go pay for my accounts at Woolworths Southgate when the unfortunate happened to me. I decided to go down to the food mart to get some groceries when my phone got snatched from my child. It wasn't a matter of not seeing who took it but it was a matter of not having anyone to help me. When I reported the matter no one from Woolworths was willing to help me instead I was being told its the second time something like that happened in the same day. The security refused to let me see the footage and when they asked to describe what happened from what they "see" it was a complete different story as to what happened. They let the theif go without any efforts being placed in action. I was heartbroken and traumatized that Woolworths failed to protect me as their customer.