Mrs A A Matthee

I phoned to get settlement amounts on my personal loan and credit card and was told I cannot get the amounts immediately, it will be send to me? No time frame was given and I got settlement amounts from Edgars, FNB and RCS while holding on, it was send to my e-mail address. I need to go to the store to settle my accounts and why must I beg for assistance from Woolworths? I travel by Uber and can not go again just because Woolworths is so pathetic. I hope Woolworths will respond asap.