Mouldy Biltong from Sandton Store-Urgent Resolution Required!!!!

Reference number is *** Correspondence no CL468657

On 02 February 2025, I lodged a complaint about your Sandton store selling me biltong that became moldy within two days. I provided clear photographic evidence to your social media team.

After over a month of silence, I finally received an email on 05 March 2025, stating that I would receive a gift card within two working days. It is now 20 March—FIFTEEN days later—and despite TWO follow-ups, I have yet to receive anything.

Your complete disregard for customer service is unacceptable and infuriating. How dare you treat customers with such utter negligence? Enough is enough. I expect an immediate resolution to this matter—TODAY.