Mother’s Day ruined due to bad online service

Hi WOOLWORTHS, thank you so very much for ruining Mother’s Day for my mum and mum in law.... and for disappointing senior citizens that were anxiously awaiting much needed groceries from their kids that aren’t fortunate enough to live close to them.... Instead of buy our mums Mother’s Day presents we decided because of the difficult times we are in and as all our parents are over 70 with serious health conditions trips to the shops are difficult so we decided to use Woolworths online delivery to send them some groceries and a few treats for Mother’s Day instead... this was placed over two weeks ago. Due to woolies online deliveries being busy they gave us a date for delivery today and two for Wednesday.... the delivery today was meant to be delivered between 2pm and 5pm... this morning I got an email saying my order is being processed and all was in order, a tax invoice was then processed and the money taken from my account. My parents had a doctors appointment to get to but they were so anxious about missing the delivery they rescheduled the appointment so they could wait at home for the delivery... at 4pm only do I get a call from the call center saying sorry they could not process the delivery as they don’t deliver to Phoenix... but the last time I ordered from them they did deliver to Phoenix... when I placed my order online it allowed me to select Phoenix as the area to be delivered to.... when the my we’re processing the order surely they would have seen the delivery address and also when they were busy taking my money and generating a tax invoice.... but no they made two sets of old and frail senior citizens wait in vain and now I have to break their hearts and tell them they don’t be getting the groceries I promised them.... while Woolworths couldn’t be bothered.... I asked to speak to the manager, they kept me on hold forever and cut me off then called me to say the manager will call me back but still no call.... there are 3 Woolworths stores in close proximity to Phoenix so I don’t see why they can not fulfill my delivery... it’s a different case if it was in some rural farm far from civilization.... Woolworths Woolworths how do you plan on resolving this issues.... I am a loyal customer who spends thousands of rands in your store weekly and don’t deserve this treatment.... if my issue is not resolved o will never support any store of your going forward and neither would any of my family and friends ....