Mother's Day spoilt

I placed an order online for flowers for my mom and a few of her favorite woolies goodies and thought doing it through woolworths would not be a problem because they have a reliable status with good quality customer service. The order was to be delivered between 10 am and 1 pm. It's Mother's Day I'm in johannesburg my mom is in Durban. It's embarrassing to say the least that after 1pm she hadn't received a thing from her son. I call the call centre the lady that answers has no solutions. An hour goes by no delivery I speak to the team leader he said he would find out and return my call which was never done . I call the call centre again to speak to the team leader hold on for 3 minutes holding and the lady says the team leader is busy on another call. It's now 3 hours later that specific team leader mr Bullet still hasn't apologized or anything. It's not the service I would expect from woolworths. Who in South Africa quality and service is normally not questioned . This is just surprising and I'm not happy at all with woolworths online and the nonchalant way they have displayed with regard to this. Disgusted at woolworths online.