Mother's Day Disaster!!!

<p>I placed an order on Woolworths online for delivery for Mothers' Day. </p> <p> </p> <p>With regards to the above order - all the items were substituted without contacting me first. <br />The handcrafted pecan and cashew nut nougat I ordered was replaced by dark chocolate nougat - this was a mothers day gift and my mom does not eat dark chocolate.</p> <p>Whats worse is that the handcrafted pecan and cashew nougat that I ordered is in stock at the store!</p> <p>So the staff decided to choose something different from what i, the customer ordered and paid for!<br />I am really disappointed with the service received.</p> <p>When a online order is placed, the staff from the specific delivery store should set the items immediately aside. Especially when I have paid for the items.<br />It should not be decided to find the items on the day of delivery and realise the items are out of stock.<br />They were already paid for.<br />No one contacted me regarding replacing the items.<br />My entire order was different from what I selected and paid for.</p> <p>Really disappointing service!</p>