Mother's Day Delivery Disappointment

<p>This is the first time I have ever posted a complaint online, however I feel this deserves a mention because I am deeply disappointed the Woolworths delivery service. </p> <p>I placed three online orders for flowers and gifts to be delivered this weekend, two for Mother's Day and one for a friend. Despite choosing specific delivery time slots for each order based on when the recipients were available to receive their deliveries, the flower order for my friend arrived yesterday, 2 hours late! The flowers were meant to be delivered between 2pm and 5pm (a time slot which I paid R50 to reserve) only arrived at 7pm. There was no curtesy call made to myself nor to my friend to explain that there would be a delay. </p> <p>Today (Saturday) my Mom's Mother's Day gift was meant to be delivered in the same time slot (2pm to 5pm) First, they split my order when I specified the option online for the order not to be split (why even offer the option?) Then after I called the customer care line- all the way from London where I live, I was assured that although they had to split my order, the two deliveries would still take place in the same time slot. I was happy with the response and I thank Woolworths for also getting back to me via email to explain the situation again.</p> <p>My Mom received the first part of her Mother's Day gift from me, at the correct time (well done!) however the second part of her order never arrived. It is now 11pm in South Africa and still nothing. Again, no curtesy call to apologise or explain why there has been a delay. I tried to call the customer care line again to find out what's going on but they close at 5pm (SA time). I would like to know when Woolworths plans on making the second delivery?</p> <p>My third order is scheduled to be delivered on Monday, this is a Mother's Day gift for my Grandmother, I am not sure what to expect.</p> <p>When I lived in South Africa I was a loyal customer of Woolworths for many many years and even ordered flowers and guest favours from Woolworths for my Wedding so I have never had a complaint before now. I don't know what has happened to the service at Woolworths but I am deeply disappointed and do not feel confident in placing future online orders.</p>