ZH
Zaheerah H

1 reviews | Active since Dec 2015

02 Apr 2023, 16:31

Most upsetting experience I have ever had

Woolworths and their products and customer service are usually great and I’ve never had an issue before however I was absolutely disgusted after my experience at the Sandton City store today. I was in the food section purchasing my groceries and my husband and I were in one of the aisles taking some things we needed and looking for the items we wanted when two employees who were helping another customer rushed down the aisle right to the shelf I was trying to take my items from and rudely pushed me out of the way. My husband and I stepped backwards while they continued assisting the customer and did not even acknowledge us standing there. They then moved backwards and the female employee actually walked into me, physically pushing me once again. The customer then stepped back to stand on her tippy toes trying to look for something on the shelf and also, walked right into me. Neither her or the employee acknowledged my existence, did not even apologize while the male employee stood beside and watched this happening and also, did not say anything or apologize. What upset me the most is that I am 7 months pregnant and got physically pushed by an employee and an entitled customer who thought she was more important so that my husband and I had to be pushed out of the way so she could find what she was looking for and all while the second employee stood and watched it happen. I even attempted to speak out and said “excuse me” but I was ignored by all three individuals. At this point, I left my basket with my groceries and walked out of the store as I was so upset.

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