MOST UNPROFESSIONAL MANAGER EMPLOYED BY WOOLWORTHS

I bought my husband a XL jacket for Father's day on 20 June. The jacket was to big, so I went back to Woolworths Springs Mall on the 22nd of June to exchange it for exactly the same jacket, but just a L. The cashier told me that the jackets were no longer on special, so I needed to pay in the difference. I refused, seeing that it was exactly the same item, just a smaller size. She called the manager Mr. Bafano Hlatswayo who also insisted that I pay the difference in. I said that I will lodge a complaint as I only wanted to exchange the jacket for exactly the same product, just a smaller size. Mr. Bafano Hlatswayo had a very provocative attitude towards me and told me, please go and lodge a complaint, I said to him, no problem, I will do that. He left but returned a few minutes later with his details on a paper and said - you will need this info for the complaint, and said again, so please lodge a complaint. I then told him, don't worry, I will do that.

This is the most unprofessional Manager that I have ever seen at any store and I could not belief that Woolworths would employ such a terrible Manager.

After I left I went to Carnival Mall and managed to exchange it without any issues.