More than 10 days later and no refund

I’m beyond frustrated at this point

I placed an order on Woolies dash on the 21st July. As usual, some items were not in stock. I received an invoice with the new amount, initial funds went off my account but no refund.

I logged a query as I was advised that it will automatically reflect which it didn’t.

Was then called and told to wait 7-10 working days, as my bank didn’t release the funds!!!

I called AGAIN and was told that a letter would be sent to my bank given that it’s way past 10 working days.

Since then, no follow up or response to my emails.

I sent multiple queries and emails and received the same generic response.

On 13 August I get an email that this was escalated.

Since then no response, no call, NOTHING!!

Now this is a brand that prides themselves with customer service BUT I think it’s ridiculous.

I’ve never ever waited so long for a refund!!! With no response or communication what sh**ty service!