MONTHLY PAYMENT

<p>In December I went to the branch to pay my monthly payment, I asked the lady what my DECEMBER installment was and she gave me an amount, it was on the 8th of December 2016. I told the lady it was for my DECEMBER installment. On Tuesday 24 January 2017 I received an email stating my DECEMBER installment was not paid. I am overdue and if I do not pay my account, my account will be suspended. I called the Customer contact centre to ask for assistance and they was rude and said they can not assist me I must go into the branch. I am very dissapointed in Woolworths, to be honest I never had a problem with Woolworths, they always assisted me nicely. I just feel the lady could have corrected me and told me that the payment will not reflect on DECEMBER. Now I must pay double my monthly installment that I dont have. I just feel the employees at Woolworths are there to assist you for a reason and to correct you it is their job.</p>