MONEY ****** BY WOOLWORTHS SA

Woolworths SA is a disappointment retail store ever.

On the 23rd of December 2020 a frozen product (Chicken Schnitzel) from Woolworths store at the Pavallion Mall in Westville which was convenient for me on my way back home from work. When I reached home which is about 10 minutes away from the Pavallion, I wanted to prepare dinner family I then realized that the product I had purchased flavored schnitzel instead of plain.

I then drove to the nearest Woolworths Store in Delcairn Centre, Kloof for an exchange.

1. The manager that attended me there by the name of Vamisile Mkhwa**** tone utterly rude with unwelcoming attitude. Of which it made me wonder if she was presenting the values of Woolworths SA or that is how the company treat their customers......

2. Upon our conversation, she told that me that the company ( Woolworths SA) hold a policy that they do not do returns on frozen foods not unless it is under 8 MINUTES of purchase. I then asked where is the document that states such?...She rep**** that it is on the website. So the company create policies for their customers but do not publish it to the end-user.....the cheats customers.

2.1. I did not purchase the product online hence I was was not aware of the policy since it was not displayed in store.

2.2 The "manager" in question Vamisile Mkhwa**** refused me a refund when I requested for it stating that they will not be reselling it so they cannot give me back my money and she held the original receipt I couldn't even change the shoe sizes for kids.....

3. WOOLWORTHS SA ****** ME MY MONEY!!!!!!!

4. WOOLWORTHS SA hires unskilled managers who are utterly rude at the same time.