Money debited from my account and order process fail

I have been on many phone calls with my bank and have still not been able to resolve this matter. The amount of over R4000 is still sitting as reserved in my account for an order that was not processed due to an error on your app.

I am extremely unhappy about this and very reluctant to use the woolworths app again. My friends are also astounded at the fact that it would take this long for me to get my money back. The bulk of the order is for my sick mother and she has had to wait a very long time for her linen.

My bank has informed me that they need a formal letter from you with a letterhead stating the situation and that the amount needs to be released back to me because the order did not process on your side.

I believe I should, at the very least, be compensated for the amount of airtime I have wasted back and forth with ABSA because of your ‘technical glitch’ and the amount of prescious time I have wasted on this.

Looking forward to your prompt response.

Natasha De Boni