Moldy Mini Pitas and Pathetic Customer Service

I purchased 2 packs of Mini pitas on 26 August. Popped them into the deep freeze on the same day to use for the kids lunch the following week. On the 30th I opened the first pack and noticed green mold spots on them. I then took the 2nd pack out and upon opening noticed that they were also moldy. I immediately contacted Woolworths via their website. 2 days later I still hadn't heard from them, hence I called in. I was told by the consultant that they would have to first contact their supplier, and only after that feedback would I hear from them. I travel at 30km to get to my lowest Woolies Food Outlet and the morning my kids are supposed to take pitas for lunch and all the fillings are already prepared, we realize the pitas are moldy. Why do I have to wait for a an apology or refund??? What about the inconvenience caused???

I have returned numerous products from hot cross buns, bread rolls etc. to slimy cold meats in the past. What is going on with the quality of the products and the customer service we pay so much for???

I still haven't received any feedback regarding the matter - just like all the other complaints that have just been ignored!