Missing Payments

I have a credit card with woolworths and they gave me 4 different wrong accounts to pay my monthly instalments into. I realized In May 2019 through their demanding calls that my 2 months installments are missing. Have reported the matter to James Steenberg in April for my missing payments to be redirected to my account and it never happened. I Have made zillion followup with the manager and missing payment department and nothing happened. James the meneger is no more answering my calls and emails and my account is accumulating areas and putting me on negative credit status... Its soo frustrating.