Missing Payments,.

I paid R500 for my credit card via EFT because I was out of town I couldn't make instore payments as usually on the 1st of January using the banking details they provide with the statements 2 days later I saw payments updates for other accounts but Woolworths the payment did not reflect I called their customer service said their EFT payments takes 2 to 4 working days which was strange all EFT payments maximum waiting period is 3 days to make things worse I was using the same bank they are using(absa) but I waited after 5 working days which was on the 08 Jan 2019, I called they wanted proof of payment I sent it on the 9th Jan 2019 in the morning but till now my account has not been updated and I don't know what to do if was rich I was going to make another payment because I hate arrears. Even the store account I paid R300 on the 3rd of Jan 2019 same story and they keep on sending me payments reminders but my proof of payments in there in their finance Department and it is so frustrating.

Account Nos Store Card - ********** ********** 64 ( Account used for EFT payment _ ********** 822) Credit Card - ********** ********** 15 Credit Card No. ********** ********** 18 (Account used for EFT payment - ********** 251)

Contact No. ********** 460