Missing payment No Answers!!

Woolworths consultant Limimalang Masiu arranged a once off debit order off my bank accound on the 3rd oc Feb 25 for the amount of R3391.00 via the very active Woolworths whattsapp communocation app. The debit order was processed as arranged on the 3rd of Feb 2025, but my card has not been credited for the amoung. I havd made several calls, sent several emails etc, even received calls from Woolworths telling me the funds was not processed, but according to them they have no record thereof. I sent bank statements , conversation prints etc, no feedback. I asked if I should go to the police to get a case number since its starting to look like a ***** case and was told that i must not threaten them. I am desperate for answers. It been17 days. Its affecting my credit record and my policy since my account is now in arears and I paid!