Missing payment

Woolworths deserves zero stars the way they have been treating me and giving me the runaround, IV been paying my account via EFT since 2018 but on the 30 November 2020 I paid via EFT but the payment went missing IV been sending complaints and numerous emails for the funds to be allocated IV even sent them my proof of payment since the 12/12/2020 to *** and sent to *** I was given a turn around time of 4day till today funds not allocated, I'm now scared of making payments via EFT I have to go to the store for payments I am so disappointed.