Missing payment and ****ty customer service.

I have a store card at Woolworths. I made a payment on the 1st of November 2023 at Woolworths waterfall corner. It seems as if though that payment was not allocated. I have been receiving endless calls,smss and emails that my account is in arrears. I have sent endless emails,went to the stores and called a million times following up until this day my that payment cannot be traceable or has not been allocated. Woolworths collections have the liver to call me to tell me my account is in arrears,when I tell them about the issue they hang up rather than assist. I had sent an email to missing payments,I was told the email payment has been allocated but funny enough I get endless calls that my account is in arrears. Woolworths is the ****tiest store ever with the worst customer experience ever.