Missing payment

I made a payment at Woolworths Richards Bay Inkwazi Mall and was later told the payment does not reflect on my account and I need to pay as my account will be in arrears if I do not make a payment, I made another payment. Now I have been sending numerous emails and calling Customer service to either refund me the money I paid or update my account accordingly with that amount. To date no solution and this was 16/09

Every time I send an email it takes the missing payment department says to respond and when they do respond their responses are so unsatisfactory and you can tell they don't care and could not be bothered about my missing funds

I am so disappointed and so frustrated right now

I just want a refund or for my account to be credited accordingly

What is so difficult about that when I have proof of the SMS and bank statement showing payments made???????