Missing Order, No service

Ordered and paid online on 24/09/2023. Completed my address and contact number in full. Delivery due for 29/09/2023. No delivery, no communication. When I checked my order online on 02/10/2023, it was indicated as delivered on 29/09/2023. I called Woolworths who informed me that the courier had a problem with the address. But no-one even bothered to call me on the contact number I provided when I ordered?????? They could not tell me where my order was and told me it would be escalated. I was given a Fedex tracking number that Fedex website stated was incorrect. Logged a complaint on Woolworths website. It is now 48 hours later and still no response on where my ****** order is????? Escalated my foot!!!!! Paid for a service I did not receive and I am less then 5km from what I understand is their warehouse in Cape Town? The client service is either useless or non existing. Lady on phone just keep saying she understands my frustration, but I need resolution, not understanding. I need service, not a the******!!!! Solve the problem, Woolworths!!!! Pathetic. I will never order from Woolworths again. And find better business partners if they ****** up, but you cannot even provide me with their contact number or correct trackjng number. That makes YOU responsible and my only point of non-existing service. I want what I paid for NOW!!!!