Missing Items from Order.

Just a confusing experience all round. I ordered two pairs of shoes online, totalling R2700 - this purchase amount was reserved from my account. Today I received my delivery but one of the ordered pairs of shoes were missing. I looked at the dispatch note and only one pair was listed yet online if I view my order both pairs are listed, however the one pair of shoes is now listed at the price of R0.00. And after checking my account it seems the amount for the second pair of shoes has been refunded.

It really is just a terrible system, you guys need to rethink your entire online shopping experience, whether it was due to lack of stock or some other error you can't just not fulfil an order in it's entirety without any explanation or communication.

No harm was caused but now I will have to reorder the second pair again, with no explanation as to why they never arrived the first time round. Will certainly be avoiding your online service in the future, it really is a terrible system.