Missing items does not get resolved

Sometimes with Woolies Dash, not all the items are there, often just small ready to eat foods. On 6 October, I decided to query 2 sausage rolls, because I ordered it to the office and 2 people were disappointed. Since then , several follow ups , not resolved yet. So I remembered why I stopped querying it , because I do not have so much time to waste . This is not fair and not right .