Missing item from package

I placed an order online for three items. Paid R50 for delivery and 4 days later I receive the parcel with only 2 of the 3 items inside. After numerous phone calls to the customer care and holding to speak to a consultant for more than 20 minutes a time, I had to travel to Tableview Branch to collect the missing item. I have to question the quality control of Woolworths and am totally disgusted with the way I have been inconvenienced in this instance. I was promised that they would still deliver the missing item to me in lieu of my time and petrol and inconvenience, however, to date I still have not received anything. I haven't even received a response to my complaint posted directly on their website. Wheres the Difference??????