Missing card, no reponse

Im probably a small fish in the sea, but woolworths has given a very bad service of all time. 16 days later am still waiting for my replacement card. Ive spoken to 7 people who have not helped, asked to speak to a supeevisor/manager in the financial dep, was pit on hold until my airtime ran out. Ive complained on their website three times, answeres once asking for my ID nimber then no response. No one can tell me where the card is. But apparently its with UTI, yet they deiver to my chosen store daily.. Ive been charged the replacement fee already. Suppose someone wants to use it.. The baddest ever seevice